Signature Service is designated by Lennox Industry Guidelines:

    " The ability of a company to provide the highest Quality of Service and Customer Satisfaction"

    " Provide 24/7 service and continious traing for both Management and Technicians"

What is Signature Service

We’re glad you asked! With so many to choose from, selecting the right heating and air conditioning contractor can be difficult. Of course, by considering Lennox in the first place, you’ve made a good start. Lennox has a long heritage of integrity and reliability. But a Lennox dealer bearing the “Signature Service” logo has distinguished himself in other important ways.

Commitment to Customer Satisfaction

Quality service after the sale is often much more important than the original transaction. Because after your new system is installed and paid for, you want the confidence that comes from knowing your dealer stands behind his workmanship and the products he sells. So should any problem arise, you know you’ll be taken care of. A Lennox dealer wearing the Signature Service logo meets this criterion. He has provided documentation to us in which he affirms that he has policies and procedures in place to ensure your complete satisfaction.

Commitment to Training

Staying abreast of changes in technology and business practices is critical in today’s fast changing environment. And that means an ongoing commitment to training and development. To be recognized as a Signature Service dealer, at least 25 hours of technical training and 15 hours of business training must be completed annually by the dealership. The Signature Service logo is your assurance that the dealer meets this requirement.

Commitment to Availability

2:00 a.m., on a Saturday night. In fact, it’s the coldest night of the year. And your heat goes out. Do you know where your heating contractor is? If your contractor displays the Signature Service logo, you’ll know he’s no more than a phone call away. That’s because on-call service, 24 hours a day, 7 days a week, is a requirement for Signature Service recognition. When you see that logo, you’ll know the dealer has confirmed to us that he provides this level of service.

Commitment to Lennox

Signature Service recognition is only available to dealers that have made a commitment to use Lennox as their primary brand of residential heating and air conditioning equipment. You may ask, “Why is that important?” First, a dealer that sells Lennox is dealing personally with the manufacturer and not a third-party distributor. So in the event problems arise, your Lennox dealer will be calling the manufacturer directly, and not some “middleman.” Second, a dealer who has committed to Lennox should be knowledgeable about our full range of products, from IAQ, to basic heating and cooling, to our most advanced “Dave Lennox Signature Collection” products. He can then suggest options to help you select the system that is right for your needs.

So there you have it. To sum it all up, the Signature Service logo represents peace of mind. As you narrow down your list of potential contractors, be sure to consider the factors noted above. We think you’ll be glad you did.